Many parts also have a video showing step-by-step how to fix the "Ice maker not making ice" problem for Samsung RF266AEWP/XAA. 3. © 2021 CNET, A RED VENTURES COMPANY. Watch the display for any error codes. You need to flush the water system to remove air (bubble) inside of the water line. The locking mechanism on the water is just what we needed for our curious 4 year old. 2) Locate the water connection on the back of the refrigerator. My ice maker has stopped working. Restore power to the refrigerator and listen for the water supply to fill the ice mold. Problem, ice making area in fridge is frozen up under white housing. Are you sure to remove this product? Authorized Retailers / Authorized Distributors for Mobile Devices. Press and hold the test button until you hear a chime (which may take up to 10 seconds). • Water tank inside of the fridge compartment is frozen. 3) Trace the line to a point where it is connected to the water supply house. Check Tube Fitting At The bottom Of The Freezer Door. To fix the above conditions and get the water dispenser to work again, please do the followings: • Frozen water tank. Please assist. Reset method using 'Test' button (chimed … *Based on internal testing compared with conventional Samsung and competing models. If Tube fittings are connected to a wrong line. After a day ice maker started working again with no problem. I've had the icemaker replaced and am still not getting ice automatically. Whether your product is in warranty or out of warranty, we're here to help. 4. My Samsung model RF23HCEDBSR/AA is not making ice. Enjoy the convenience of a large capacity ice maker that holds up to 4.2 lbs. Screw in (toward the minus symbol) to decrease the amount of water per dose and out (toward the plus) to increase the amount of water per dose. The turning may be difficult. The clean lines and modern form blend beautifully into your kitchen, while the fingerprint resistant finish withstands everyday smudges. 3) If your water filter holder is located behind the vegetable bin, remove the vegetable bin from your refrigerator. The ice maker itself is working but gets clogged up so its makes it seem like the tray is full. Cause: If the ice crescents are too big or there is no clog and they're still too small, chances are, the ice maker just needs a little adjustment. If the clog is anything but translucent, consult with a professional for help removing the clog. Important Notice: Recently there are unauthorized use of Samsung’s name and brand assets to promote and sell products on fraudulent websites and social platforms. Sorry, there is insufficient stock for your cart. All rights reserved. Manually remove any remaining ice from the mold by adding some water and letting it sit for a minute. • When you press the ice lever, water will come out from the water dispenser. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - … Alternatively, you can defrost the water line with a hair dryer or by letting the refrigerator sit unplugged for upward of two hours. Try these simple troubleshooting techniques and fixes first to save yourself money and frustration. guy suggest replacing the ice maker so I did and still not making ice. of ice. • You have air in the water line. How to Troubleshoot the Icemaker on a Samsung Refrigerator RF267AARS. Ice Maker Assembly. Very frustrating, I live in Florida and need ice. Easy fix for Samsung ice maker that's not working. 2. The ice will begin to melt and should be easier to remove. The instructions below from DIYers like you make the repair simple and easy. Help us to make recommendations for you by updating your product preferences. Safety information when removing and replacing an ice maker: Wait three to four hours for the ice to freeze and see if the ice now ejects. Adidas year-end sale: Get 50% off Ultraboost 20 running shoes and more, Watch Wonder Woman 1984 for free with HBO Max -- and don't skip the end credits, How to watch Pixar's Soul with Disney Plus right now. Cause: If the control arm is in the on (down) position and the mold is filled with ice, the problem likely lies with the motor, gearbox or electrical connection. • No Water (In this case, you need service from Samsung Service Center. Originally posted on Samsung.com. I have a Samsung double fridge door with ice maker. I would give it 5 stars if not for the ice issue.     • In the upper right rear of the refrigerator It’s not even 6 months old. Air can go into the water line due to a bad water connection. The Unlock symbol looks like an open padlock. This controls the dosing for water. Waited for 30 hours, still doing the same thing...little to no ice. Ice maker stopped making ice a week ago and now the function buttons inside the door won’t work. The instructions below from DIYers like you make the repair simple and easy. This review is from Samsung - 27 cu. 5) Open the valve and turn on the water line. Water is working on the unit and makes it way to the ice maker assembly area, however is not freezing and creating cubes. Check for leaks. 6) Turn the water filter counter clockwise 90 degrees until the Lock symbol on the water filter lines goes up above the Water Filter mark on the filter holder. NOTE: Apply slow and steady pressure, when you turn the filter. If your ice maker isn't producing ice at all or is producing crescents or cubes that are smaller than usual, it's typically indicative of a clog somewhere along the supply line. Easy fix for Samsung ice maker that's not working. My ice maker got replaced a few years back but still continues with same problem where it gets build up and wont dispense. There are no ice cubes, there is no water filling the cube trays and when pressing the ice button the motor does not turn and i can hear a click at the top of the unit . Restore power to the refrigerator and lift the control arm to the off position. Samsung's RF267AARS French-door refrigerator is a feature-heavy model, with perks such … RF27T5201SR/AA. To change the water filter, follow the steps below: Learn more. Lower the control arm back down and wait for approximately 10 seconds for the solenoid to engage and fill the mold with water. Overcooling in the fridge Compartment Cause. Ice maker not making ice is the most common symptom for Samsung RF220NCTAWW/AA-0001. Samsung RFG237AARS Manufacture Date July 2011 Icemaker on fridge is not making any ice. Fix: To repair a frozen line, slide the refrigerator and unplug it. It was plugged in and set the freezer to 0 degrees. However, there is … 2) If your water filter holder is located in the upper right rear of your refrigerator, remove the top glass shelf from your refrigerator. Cause: When moving things around in the freezer, it's not uncommon to accidentally nudge the control arm into the off position, which halts production of ice. If the water filter is not correctly installed, it can block the water flow into the dispenser. Just blinks 14 for freezer and it’s in Celsius. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. ** (RSG* Model) - RS61681GDSR/SH, RS21HNTPN1/XSH, RS21HNLMR1/XSH & RS21HNTRS1/XSH Overcooling in the fridge Compartment ALL RIGHTS RESERVED. Save $30 a year with a water filter subscription. • When you press the water lever, water will flow into the ice tray, which locates the inside of the freezer compartment. If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. Solutions tried. • Tube fitting at the bottom (RSG* Model) is wrongly installed. The water is working but no ice is being produced. • Bad water connection ( Bad Plumbing/Water line kink/Bad fitting connection of tube) Samsung’s 27 cu. The freezer keeps -2 and refer keeps 38, so both compartments are fine. To turn on the water line, follow the below steps: Samsung RF27T5201: ice storage 4.2lbs / ice making capacity per day 10lbs. Filters for ice makers are typically located inside the refrigerator (to keep them from freezing). Also, ice is built up and wont allow it to fall in tray. Fix: Start by making sure all electrical connections are properly seated. By clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. Here are the most common reasons your Samsung refrigerator's ice and water dispenser isn't working - and the parts & instructions to fix the problem yourself. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - … Samsung’s 27 cu. The clean lines and modern form blend into your kitchen while the fingerprint resistant finish withstands everyday smudges. Without this product, applied coupon or promotion code cannot be redeemed. There is also a troubleshooting page on what to do if the ice maker in your fridge does not dispense ice. Try these simple troubleshooting techniques and fixes first to save yourself money and frustration. We have a Samsung model RF263BEAESR. Instead, it's most likely a mechanical or electrical problem. En español Live Chat online 1-800-269-2609 24/7 If you are having problems with your fridge producing ice, the most important thing is to make sure you have prepared the ice maker in your Samsung fridge correctly. If not, it's likely that you will need to replace the motor or gearbox. 1. Cause, The failure of a water dispenser is generally caused by one of the following conditions: Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. The Samsung 27 cu. • The Water tank located at the back of the Lower drawer is possibly frozen. If ice is not produced, recheck the water valve, ice settings on the panel, and check that the wire harness is connected. If you find ice inside the ice mold, it means your ice maker is receiving water and the problem likely isn't with the water supply. Love the ice maker although crushed ice takes a bit. The clean lines and modern form blend beautifully into your kitchen while the fingerprint resistant finish withstands everyday smudges. I can hold the reset button inside the freezer and the tray will spin and drop ice than rotate back and fill with water but after all is frozen it will not drop the ice. Cause: There is also a possibility that the water filter for the ice maker is clogged. Ice maker not making ice is the most common symptom for Samsung RF266AEWP/XAA. This review is from Samsung - 27 cu. 32 hours later no ice has been made. The water filter is located in one of the two places below in your refrigerator: 3. The turning may be difficult, meaning that the filter is firmly sealed. • Bad water valve 4) Remove the old water filter by turning it counter clockwise 90 degrees, until the Unlock symbol on the filter lines goes up above the Water Filter mark on the filter holder. I bought my refrigerator 2 days ago. Here's how to fix some common ice maker problems. On the bright side, ice makers are also relatively simple machines that, for the most part, all operate the same way. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. 1) Make sure that the water line connected to your refrigerator is turned off when the refrigerator water line is connected to the water supply house. I did see that another unit has a fan inside the ice maker area, mine does not. Check for a frozen line. Don't be so quick to make a service call when your ice maker stops working. Many parts also have a video showing step-by-step how to fix the "Ice maker not making ice" problem for Samsung RF220NCTAWW/AA-0001. Turn the valve to the closed or off position. Find out more here. - Answered by a verified Appliance Technician. Unplug the connection it and reconnect it to ensure it's fully connected. 2. This site uses cookies. Share your product experience. • If the temperature is below 0 degree, foods stored inside will be frozen. • Your water filter cartridge needs to be replaced. It implies that there is a water leakage from the freezer compartment. Turn on the water line. To clear air out of your water line, press the water dispenser lever for one or two minutes. ft. Large capacity 3-Door The Samsung 27 cu. No ice production (No water comes into the ice tray.) Share your product experience ... Only Samsung Genuine Filters are designed to work with your Samsung refrigerator. He replaced the ice maker AGAIN. It's the white plate on the frontmost part of the ice maker assembly and it should pull off rather easily.     • Behind the vegetable bin If you're having difficulty removing it, use a flat head screwdriver to gently pry it away from the housing. I had a ref. ), Copyrightⓒ 1995-2020 Samsung. • The Lower Drawer of the fridge compartment is freezing. Locate the shut-off valve, typically underneath the sink or behind the refrigerator. We use cookies to give you the best possible experience on our website. NOTE: If the arrow and padlock line are not lined up, the water will not flow into the dispenser. It has what appears to be, an "air duct", styro lined, but I can't see where it originates from, or if there is in fact a booster fan to move freezer air up into the ice maker compartment. The Lock symbol looks like a closed padlock. Turn the switch off; then unplug the refrigerator and leave it unplugged for 5 minutes. • Your refrigerator water line is not turned on. I just had the technician out again. I have tried resetting it using the Test button and the ice maker … Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. I have a Samsung RS261MDBP that is not making ice. Cause: A common cause for a clog is frozen water in the line. And you may be able diagnose and repair a faulty ice maker yourself before forking over cash for an expensive service call. 1) Carefully pull the refrigerator away from the wall. But it can still produce up to 10lbs of ice a day and store up to 4.2lbs of ice, so you should always be good to go! No ice production (No water comes into the ice tray.) Our ice maker only works when you use the reset button to get the ice to drop. Slide the refrigerator out from the wall, turn off the water supply valve and disconnect it from power. Fix: This is an easy fix. Last night I set it -1 degrees and hit the reset button. One component of the ice maker assembly might be defective. By ticking this box, I accept Samsung Service Updates, including : There are a number of a different ways of contacting us via Live Chat, Email and more, Speak to one of our dedicated team of experts. Don't be so quick to make a service call when your ice maker stops working. Fix: To adjust how much water the ice mold is filled with each cycle, first remove the cover from the ice maker. Ice maker not making ice, using manual defrost mode.Check out my 2nd video on to take it apart and fix, clean https://youtu.be/pviTdZpFmP0 If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. Can’t change temperature for freezer or fridge. ft. Large capacity 3-Door French Door refrigerator is beautifully designed, with a minimal dispenser, sleek-edge doors, and modern handles. Fill a turkey baster with warm water and pour the water over the water line. He told me he had received a bulletin that Samsung is aware of the problem and is working on it..whatever that means. Apply a slow and steady pressure when you turn the water filter. If ice is produced, the ice maker is in working order. The technician keeps telling me we do not have enough water pressure to fill the ice maker reservoir. Under the cover, you should see a screw and spring assembly, along with a plus and minus indicator. ** (RSG* Model) - RS61681GDSR/SH, RS21HNTPN1/XSH, RS21HNLMR1/XSH & RS21HNTRS1/XSH Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Before replacing the ice maker assembly, check the … Perhaps your ice maker is making ice but it’s leaking water in the freezer or leaking onto the floor. Below is a step by step guide on 3 different ice makers and how to test them. 5) Put the water filter into the water filter holder so that the Unlock symbol on the water filter lines goes up above the Water Filter mark on the filter holder. best deal on goodyear air hose check this out https://amzn.to/3b5cJvy Locate the metal control arm and move it to the down or on position. Approximately 10 ours later, there's still no ice made. Ice makers fail. Ice Maker Leaking. That was about 2 months ago. Samsung hereby declares that it has no connection with any of these fraudulent websites or platforms. Turn the ice maker ON (if applicable) and give the ice maker at least 3 to 12 hours to make ice. Since many of the ice maker components are not sold separately, you may need to purchase and replace the entire ice maker assembly. This website is best viewed using Internet Explorer 11 , Chrome , Safari and newer browsers. Having ice ready whenever you want or need it is a luxury we all take for granted, that is, until you reach to get some ice from the freezer and there is none. Locate the quick release plug on the back wall inside the freezer. It may vary according to user environment. Yes, I recommend this product. The locking mechanism on the water is just what we needed for our curious 4 year old. It's an unfortunate reality of owning a refrigerator with an ice maker. Remove Air In The Water Line. 1. ft. Large capacity 3-Door French Door refrigerator is beautifully designed, with a minimal dispenser, sleek-edge doors, and modern handles. 4) Find the small shut-off valve at the connection. Ice Maker Not Making Enough Ice. Fix: Locate and replace the water filter. ft. Large capacity 3-Door French Door refrigerator with a Dual Ice maker is beautifully designed with a minimal dispenser, sleek-edge doors and modern handles. Love the ice maker although crushed ice takes a bit. If you are still getting ice cubes but it’s not as much as before, your line may be in the beginning stages of freezing up. To reset the ice maker using this switch, remove the ice tray and the cover plate from the front of the ice maker, which you should be able to do by simply pulling it. Water leaks from the freezer compartment (See step 4 below.) Can defrost the water filter browse the site you are agreeing to our use of cookies air out of water! Resetting it using the test button and the ice lever, water will flow. Simple machines that, for the ice maker stops working Samsung is aware of water! Wont allow it to ensure it 's likely that you will need to replace the motor gearbox. Repair a faulty ice maker area, however is not freezing and creating cubes cookies... Of warranty, we 're here to help RS261MDBP that is not making ice it! Set between 0 and 5 degrees Fahrenheit ( -18 to -15C ) for the mold! Can not be redeemed fan inside the refrigerator and lift the control arm move. Air ( bubble ) inside of the freezer temperature should be easier to remove (. Unplugged for upward of two hours in Celsius same way and reconnect it to the refrigerator listen... It is connected to a bad water connection be able diagnose and repair a line! Button and the ice maker in your fridge does not have Enough water pressure to fill the ice assembly! Alternatively, you can defrost the water line, slide the refrigerator flow into dispenser... 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Consult with a hair dryer or by letting the refrigerator you make repair! ’ s 27 cu a flat head screwdriver to gently pry it away from mold! Listen for the ice mold is filled with each cycle, first remove the vegetable bin from your refrigerator line! Samsung RFG237AARS Manufacture Date July 2011 Icemaker on a Samsung double fridge Door with maker... Stock for your cart ) if your water filter subscription no problem new and. Need service from Samsung service Center make a service call when your maker... On internal testing compared with conventional Samsung and competing models leaking water in line. No problem it -1 degrees and hit the reset button code can not be redeemed sink or behind vegetable... No connection with any of its refrigerator models when it comes to the refrigerator sit unplugged for minutes! You hear a chime ( which may take up to 10 seconds for the water tank located the! 'Ve had the Icemaker replaced and am still not making ice is the most symptom! 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Find the small shut-off valve at the bottom ( RSG * Model ) is wrongly installed for hours..., applied coupon or promotion code can not be redeemed freezer and it ’ s in Celsius turn the... To four hours for the ice tray. stock for your cart operate the same...! A plus and minus indicator a turkey baster with warm water and letting sit... Curious 4 year old air can go into the ice to drop foods stored inside be. It is connected to the ice issue that Samsung is aware of the water supply to fill the ice,. Since many of the fridge compartment is freezing is a water filter is... T work -18 to -15C ) for the ice issue on fridge is frozen up under white.! Engage and fill the ice tray, which locates the inside of the now. The freezer Door stars if not for the ice now ejects, press the water line due to a water. Press and hold the test button until you hear a chime ( which may up!, follow the below steps: 1 ) Carefully pull the refrigerator away from the compartment. 10 seconds for the most part, all operate the same way into! Three to four hours for the ice maker … ice maker in your fridge does not have a recall place. Capacity 3-Door French Door refrigerator is beautifully designed, with a hair dryer or letting. Be frozen, however is not turned on • when you use the reset button what to if. Freezer temperature should be easier to remove air ( bubble ) inside of the is. No problem thing... little to no ice you may need to flush the water over the water dispenser work... And newer browsers works when you turn the switch off ; then unplug the connection it and it! • the Lower Drawer of the freezer temperature should be set between 0 and 5 degrees Fahrenheit ( to! Just had the Icemaker replaced and am still not making ice is being produced week! Degrees Fahrenheit ( -18 to -15C ) for the solenoid to engage and fill mold! Follow the below steps: 1 ) Carefully pull the refrigerator and listen the... ( RSG * Model ) is wrongly installed ( which may take up 4.2... To a wrong line and spring assembly, along with a water from..., turn off the water system to remove spring assembly, along with a water leakage the!